Tips when applying at cPanel

I look at a lot of applicants here at cPanel and have some tips for would be job seekers.  Many of these tips are generic and could help you get a job anywhere, but all of them will help you get a job here.

  • Choose your resume format carefully. 
    You worked hard to make your resume look the way you want it to; the format you send it in will ensure it looks that way when it is reviewed by a hiring manager.  Submitting a .docx to a mac shop could be a problem.  Sending in a .odt is troublesome because the formatting seems to get lost between different versions of OpenOffice.  I recommend using a .pdf so your resume will be intact when reviewed.
  • Name your resume file something other than resume.pdf. 
    Make your resume stand out and make sure it’s not overwritten by another candidate.
  • Spell check everything! 
    Recently I have received a few resumes where someone has trained the spell check misspelled words and they use them repeatedly :(
  • Write a cover letter for each job you apply for. 
    If you want the job, make the time to write the cover letter.  Avoid using your rubber stamp cover letter from that one time you applied at NASA, re-read it and make sure it applies to the job you want.
  • Don’t be coy when the salary question comes up. 
    Remember you’re not applying to be a rocket scientist or a brain surgeon.
  • Remove ancient operating systems from your list of skills. 
    Few people care if you are skilled with RedHat6 or WindowsNT.
  • Include the most recent versions you have worked with. 
    If you have installed RHEL6 or office 2011 put that out there.  It shows you are out on the edge keeping up with things.
  • Resumes are two pages at most. 
    If you have a third page it had better impressive.  If you saved your nobel prize in applied mathematics for the third page we’re ok with that.
  • Never have a fourth page. 
    If you have not convinced a hiring manager to want you in three pages you’re not going to on a fourth page.
  • Don’t lie. 
    This one should be simple but avoid putting skills down that you don’t have.  Typically when a lie is uncovered in an interview you will be removed from consideration.


Posted in News

30-Minute Webinar: My Website Processes Debit/Credit Card Transactions. Why Should I Care About PCI Compliance?

As eCommerce continues to increase in popularity, the ability to comply with server management standards becomes more important.  These standards are set by the industry that oversees debit and credit card transactions.

If you have questions about PCI compliance, then please join cPanel Technical Product Specialist David Grega and Strategic Partner Manager Mario Rodriguez on January 19, 2011 at 11:30 a.m. CST (GMT -600) for the first cPanel webinar of 2011, “Should I care about PCI Compliance?”

This webinar will introduce PCI compliance to hosting providers who use cPanel software.  A webinar this significant might be the wisest 30-minutes you spend next year. The cPanel team will explain compliance in plain language and how it affects you.

Topics of discussion will include:

  • What is PCI compliance?
  • What is needed to comply?
  • How to receive free PCI compliance scanning

Following this 30-minute webinar, David and Mario will answer live questions from webinar attendees. Questions can also be emailed to

If you wish to attend this free webinar, please note that registration is required. Interested guests can register at

Posted in News | Tagged:

Exim Remote Memory Corruption Vulnerability Notification (CVE-2010-4344)

A memory corruption vulnerability exists in Exim versions 4.69 and older (CVE-2010-4344). Exim is the mail transfer agent used by cPanel & WHM.

Security Rating
This update has been rated as Important by the cPanel Security team.

A memory corruption vulnerability has been discovered in Exim.  This vulnerability may lead to arbitrary code execution with the privileges of the user executing the Exim daemon. cPanel previously released RPMs that mitigated the severity of the vulnerability on December 9, 2010 (CVE-2010-4345). This notification is for the release of new RPMs which remove the remote memory corruption vulnerability in its entirety. The vulnerability relies upon “rejected_header” being enabled (default setting) in the log_selector configuration. Continue reading

Posted in Release Announcements, Security | Tagged: , ,

Critical: Exim security update (CVE-2010-4345)

A privilege escalation vulnerability exists in Exim, the mail transfer agent used by cPanel & WHM.

Security Rating
This update has been rated as Critical by the cPanel Security team.

Research up to this point indicates the exploit is a buffer overflow vulnerability that takes advantage of the default Exim configuration settings related to altering Exim’s runtime configuration file along with overriding the macro definitions in the configuration file. This buffer overflow may lead to arbitrary code execution with the privileges of the user executing the Exim daemon. However, the Exim user retains root privileges when running the -C and -D command line flags. Through the creation of a temporary exim configuration which is processed with the -C or -D flags, the Exim user is able to execute arbitrary commands as root.

This vulnerability is tracked by CVE-2010-4345. Continue reading

Posted in Release Announcements, Security | Tagged: , ,

cPanel & WHM 11.28 STABLE Release Update

We have been getting a lot of great feedback from our customers regarding our changes in 11.28. We are working hard to implement the best of those suggestions. We would like for all our customers to have a chance to have their voice heard. So if you have not done so already, then please take the time to tell us what you like or don’t like about 11.28. There’s always time for great ideas!

cPanel & WHM 11.28 is already available in the EDGE, CURRENT, and RELEASE update tiers. We try to avoid publishing major releases into the STABLE update tier during holiday periods in order to accommodate our partners’ scheduling. We have rescheduled our release date for the STABLE update tier to January 3, 2011.

We will continue to do maintenance releases for 11.28 throughout its life cycle. So keep those suggestions coming!

STABLE ETA: January 3, 2011

Contacting cPanel:

Posted in Release Announcements | Tagged:

cPanel published ProFTPD releases not affected by security breach

On December 1, 2011 the ProFTPD Project team announced that the Project’s main FTP server, as well as mirror servers, were compromised. The ProFTPD 1.3.3c source code was modified to include a backdoor.

The cPanel & WHM Development team obtained the ProFTPD 1.3.3c sources prior to the compromise. Additionally, the Development team has verified that the binary version distributed to cPanel & WHM servers is not affected by this issue. Currently, all product update tiers are set for ProFTPD 1.3.3c.

ProFTPD Compromise Announcement
ProFTPD Project Site

Posted in News, Security | Tagged: ,

Latest 30-Minute Webinar: "Overcoming Your Fear of SSH"

If you have recently started running your own server, are new to system administration, or currently serve as Level 1 technical support staff, then you may have a fear of SSH.

Have no fear because the ’30-Minute Webinar” is here! David Grega and Mario Rodriguez will close out 2010 by hosting this month’s webinar “Overcoming Your Fear of SSH,” on December 15, 2010 at 9:00 a.m. CST (GMT -600).

Knowing how and when to use SSH can be a critical component to keeping a server well maintained. Whether you operate a virtual or dedicated server, this webinar will contain valuable information for you.

Topics of discussion will include:

  • Learning about specific commands
  • How to connect via SSH
  • Looking at logs with tails, tail -f and less
  • Moving and deleting files

Following the presentation, David and Mario will answer questions from webinar attendees.  You can also email questions to

The webinar is free, but registration is required. Registration is free at

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cPanel Conference 2010 Slides Are Here!

The cPanel Conference may be over for this year, but the learning continues.  We’ve posted all of the slides from our staff who presented at the conference.  Also, in the coming weeks, we will be making available video recordings of each session at the conference.  In the meantime, have a look at the sessions below and feel free to grab any of the slides you’d like. Stay tuned for more updates! Continue reading

Posted in Events | Tagged: , , , , ,

cPanel & WHM 11.28 is almost here!

The newest version of cPanel & WHM will include a number of new features and some important improvements to existing features. We anticipate publishing to the product tiers on the following dates:

CURRENT, October 20, 2010
RELEASE,  November 8, 2010
STABLE,  December 6, 2010
DNSONLY, November 29, 2010

More information about cPanel version 11.28 is available at the following locations:

Continue reading

Posted in Release Announcements | Tagged:

cPanel Conference 2010 Recap Video

If you missed cPanel Conference 2010, here is a recap video that summarizes the show in about two minutes.

Where’s the video?
Posted in News
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