2024 cPanel Direct Customers License Pricing Frequently Asked Questions

• • Why are we changing our prices?

    We are adjusting the prices of all cPanel licenses sold to our Partners, Distributors, and Store Customers. We want to ensure that we can continue to invest heavily in product development and grow our partner ecosystem. Furthermore, we are planning to launch even more new solutions to support our journey in becoming the leader in server, web infrastructure, and WordPress automation solutions.

  • Will cPanel be making any other pricing changes in the future?

    All companies, including cPanel, review, and, if necessary, change their pricing.

  • What is a cPanel Account or User?

    A cPanel Account, often called a cPanel user, is an Account created by the root administrator or reseller, who logs into the cPanel interface to manage their website.

  • What happens to my existing multi-year licenses?

    Moving forward, we are transitioning all customers to monthly billing. As yearly licenses come up for renewal, we will do a one-time conversion from your current package to either Admin, Pro, or Premier based on what is most appropriate for your server, unless you opt to have the license expire in the Manage Licenses interface of the cPanel Store.

  • What if I'd like to host more than one hundred cPanel Accounts on my server?

    Customers can still host more than one hundred cPanel Accounts on their servers. Bulk Account pricing starts at the 101st cPanel Account at the price of twenty cents per additional cPanel Account.

  • What if I'm concerned about my reseller or customer adding too many sites?

    WHM allows limiting the number of Accounts a reseller may create from the reseller center interface.

    If you are selling servers or cloud instances, consider becoming a Partner for access to additional Fixed Package options.

  • How can I get access to cPanel Solo Cloud?

    cPanel Solo is only available through cPanel Partners. You can contact one of our PartnerNOCs for Solo after September 1st, or Partner-Up! From there, contact your dedicated Account Manager to get the process started.

  • I'd like to bundle and get access to cPanel Solo Cloud. How do I get started?

    Contact your dedicated Account Manager to get the process started.

  • How often do servers report the number of cPanel Accounts to the licensing system?

    Account usage is reported when the server updates its license. License check-ins typically occur every 8-48 hours, depending on the version of cPanel. For more information on how to force a license check-in, please see: https://go.cpanel.net/fixlicenseissues

  • How can I monitor and audit the number of cPanel Accounts on a cPanel server?

    There are multiple ways to see the number of users on your server and interact with those accounts. To see a total number of accounts, use the WHMAPI call: https://go.cpanel.net/getcurrentusers

    cPanel Technical Analysts have created some tutorials to assist with cPanel Account auditing:

    • - https://go.cpanel.net/whmcsaccountscript
    • - https://go.cpanel.net/findabandonedaccounts
  • Who do I speak to if I have questions?

    Please review the Licensing Guide , and then feel free to contact Customer Service with any questions you may have. You can do that at this link: https://cpanel.net/support/

Glossary of Terms

• Account-based Licensing: The new license types are based on the number of cPanel Accounts hosted on a server.
• Auto-Scaling: The seamless transition between Tiers based on the number of Accounts on the server at the time of invoicing: the 15th of each month. *Only available to PartnerNOCs
• Bulk Accounts: Any Account on a cPanel & WHM server with over 100 Accounts is considered a Bulk Account.
• Cloud: A license for a virtual private server (VPS) or a virtual machine sold as a service by an Internet hosting provider.
• cPanel Account or User: A cPanel Account, often called a cPanel user, is an Account created by the root administrator or reseller, who logs into the cPanel interface to manage their website.
• Fixed Package: A package that limits the server to a fixed quantity of Accounts.
• Metal: A license for a physical dedicated server in which the client leases an entire server that is not shared with anyone else.
• Packages: A combination of license type and Tier.
• PartnerNOC: A cPanel customer who has entered into a PartnerNOC Agreement with cPanel. A PartnerNOC Agreement is only available to certain cPanel customers who, among other things, maintain their own servers.
• Tier: A specific named license, such as: Admin, Pro, or Premier.