2025 cPanel Direct Customers License Pricing Frequently Asked Questions

• • Why are we changing our prices?

    We are adjusting the prices of all cPanel licenses sold to our Partners, Distributors, and Store Customers. We want to ensure that we can continue to invest heavily in product development and grow our partner ecosystem. Furthermore, we plan to launch even more new solutions to support our journey to becoming the leader in server, web infrastructure, and WordPress automation solutions.

  • When do these new prices go into effect for retail customers?

    New pricing will go into effect for all existing cPanel accounts, subscriptions, and services that begin on January 1^st, 2025, and new orders that begin on December 16^th, 2024.

  • Will cPanel be making any other pricing changes in the future?

    We may make further pricing adjustments to continue delivering value and an exceptional product to our customers in the future. Like other companies, we periodically assess the impact of our pricing to ensure there is a reasonable alignment with the needs of our customers and partners and our own cost of doing business.

  • What did I get out of the last price increase? What's next for cPanel?

    We are so glad you asked! This year, we launched our new features.cpanel.net site which is kept up to date with our planned roadmap and what we release throughout the year. Want to know what we have coming up for cPanel & WHM? Want to tell us what you want next? Our roadmap is publicly accessible so you can see what we have planned, vote for what you need, and get updates on what's in development.

  • What is a cPanel Account or User?

    A cPanel Account, often called a cPanel user, is an Account created by the root administrator or reseller, who logs into the cPanel interface to manage their website.

  • What if I'd like to host more than one hundred cPanel Accounts on my server?

    Customers can still host more than one hundred cPanel Accounts on their servers. Bulk Account pricing starts at the 101st cPanel Account at the price of forty-five cents per additional cPanel Account.

  • What if I am concerned about my reseller or customer adding too many sites?

    WHM allows for limiting the number of accounts a reseller may create from the reseller center interface.

    If you are selling servers or cloud instances, consider becoming a Partner for access to additional Fixed Package options.

  • How often do servers report the number of cPanel Accounts for the licensing system?

    Account usage is reported when the server updates its license. License check-ins typically occur every 8-48 hours, depending on the version of cPanel. For more information on how to force a license check-in, please see: How to Fix License File Errors

  • How can I monitor and audit the number of cPanel Accounts on a cPanel server?

    There are multiple ways to see the number of users on your server and interact with those accounts. To see the total number of accounts, use the WHMAPI call: https://go.cpanel.net/getcurrentusers

    cPanel Technical Analysts have created a tutorial to assist with cPanel Account auditing:

    Methods to Identify Abandoned cPanel Accounts

  • Who do I speak to if I have questions?

    Please review the 2025 Licensing Guide, and then feel free to contact Customer Service with any questions you may have. You can do that at this link: cPanel Support

Glossary of Terms

• Account-based Licensing: The new license types are based on the number of cPanel Accounts hosted on a server.
• Auto-Scaling: The seamless transition between Tiers based on the number of Accounts on the server at the time of invoicing: the 15th of each month. *Only available to PartnerNOCs
• Bulk Accounts: Any Account on a cPanel & WHM server with over 100 Accounts is considered a Bulk Account.
• Cloud: A license for a virtual private server (VPS) or a virtual machine sold as a service by an Internet hosting provider.
• cPanel Account or User: A cPanel Account, often called a cPanel user, is an Account created by the root administrator or reseller, who logs into the cPanel interface to manage their website.
• Fixed Package: A package that limits the server to a fixed quantity of Accounts.
• Metal: A license for a physical dedicated server in which the client leases an entire server that is not shared with anyone else.
• Packages: A combination of license type and Tier.
• PartnerNOC: A cPanel customer who has entered into a PartnerNOC Agreement with cPanel. A PartnerNOC Agreement is only available to certain cPanel customers who, among other things, maintain their own servers.
• Tier: A specific named license, such as: Admin, Pro, or Premier.