2022 cPanel Direct Store Customer Pricing Frequently Asked Questions

All store customers were emailed at their primary email address on file on file on September 28th, 2022.

New pricing goes into effect on December 16, 2022. New license rates will be billed on the first invoice of 2023.

The new store list prices for the license tiers as of December 16, 2022, are: Solo $15.99, Admin $27.99, Pro $39.99, and Premier $59.99. Each bulk user on a Premier license will cost $0.39. All prices are also published in the 2023 Store Licensing Guide.

Like all companies, we must periodically assess the impact of our pricing to ensure we are aligned with the value our products deliver as well as with our own cost structure. In addition, this adjustment in pricing allows us to continue to innovate, maintain, and enhance our existing products and services.

We currently evaluate our license pricing on an annual basis. The pricing that goes into effect on December 16, 2022, will remain valid at least through the end of 2023.

No; new pricing for all store customers goes into effect on December 16, 2022. Billing will be automatically updated. However, we do offer discounts for customers who are eligible to become cPanel partners and additional discounts for partners who become certified with cPanel University. For more information on our partner program, please visit https://cpanel.net/partners

We strive to deliver the best tools available on the market. Over the last 12 months, we’ve continued to listen and deliver on many critical features and capabilities. Highlights of new products and enhancements in 2022 include a more modern interface, NGINX caching, and support for Ubuntu. Additional OS support (including Rocky Linux) is on the way. We are also continually improving our security efforts and protocols to combat and mitigate issues stemming from third-party software components.

No action is required from you. This change only affects our billing and invoicing processes, which will be automatically updated.

Yes. You can log into the store as normal to upgrade or downgrade any licenses as needed during the notification period (September 28 through December 31, 2022). On December 16, 2022, all pricing will be automatically adjusted accordingly.

No, we are not changing the licensing model.

No, our SKUs (Stock Keeping Units) will remain the same. The existing SKUs will continue being used with the adjusted pricing.

We do not have plans to offer a reduced functionality version of our products.

We offer discounts for customers who are eligible to become cPanel partners and additional discounts for partners who become certified with cPanel University. For more information on our partner program, please visit https://cpanel.net/partners

Businesses can either pass the additional cost on to end-customers by increasing their prices respectively, or they can absorb the cost.

If they choose to pass the cost on, an appropriate communication towards end-customers is crucial with the announcement of increase made as far in advance as possible.

No, we are not changing our non-profit or educational licensing or pricing. If you are from a non-profit organization or educational institution, please contact customer service.

Yes. Because we are adjusting pricing and not the license model, WHMCS is ready and able to accommodate the adjusted pricing on December 16, 2022.

You should have received an email from cPanel. If you haven't received an email from detailing these changes, you can check the email address associated with your cPanel account to confirm where the communication was sent. You can find more information about our new pricing here, or by downloading the 2023 cPanel Store License Guide.

We currently have no plans to make any changes regarding our customers in Ukraine.

Please contact our customer service team at www.cpanel.net/company/#contact.