All store customers were emailed at their primary email address on file on file on September 28th.
The adjusted prices for new Store customers go into effect December 15, 2021, and renewing customers as of January 1, 2022. All Store customers will be billed the new license rates on their first 2022 invoice.
The exact increase depends on the specific product. The 2022 Store Licensing Guides can be downloaded here.
We periodically assess the impact of our pricing to ensure alignment between the needs of our Partners/Customers and our own costs of doing business. This assessment can result in pricing adjustments.
We currently evaluate our license pricing on an annual basis. The prices that go into effect on January 1, 2022, will be valid until further notice.
Billing will be automatically updated. We do not currently provide discounts on licenses purchased through the store; all customers currently pay the same list price. We offer discounts for resellers who are eligible to become cPanel Partners and additional discounts for Partners who become Certified with cPanel University. For more information on our Partner program, please visit https://cpanel.net/partners
Yes. You can still log into the store and upgrade your licenses as needed during the notification period (October 1, 2021, through December 31, 2021). On January 1, 2022, regardless of the license type, we will automatically adjust the pricing.
No. We are not changing the licensing model. The January 1, 2022, adjustment only affects price levels of certain license types.
No. We have no plans to reinstate yearly or unlimited account license plans.
At this time, we do not have plans to offer a reduced functionality version of our products.
Yes. Because we are adjusting pricing and not the license model, WHMCS is ready and able to accommodate the adjusted pricing on January 1, 2022.
No, as part of this adjustment exercise, our SKUs (Stock Keeping Units) will remain the same. The existing SKUs will continue being used and we will only adjust their price.
We offer discounts for resellers who are eligible to become cPanel Partners and additional discounts for Partners who become certified with cPanel University. For more information on our Partner program, please visit https://cpanel.net/partners
No; billing will be automatically updated. These changes only affect our billing and invoicing processes, and any changes will be done on our side. You will not need to change anything on your servers related to this update.
No, we are not changing our non-profit or educational licensing or pricing at this time. If you are from a non-profit organization or educational institution, please contact customer service.
We strive to deliver the best tools available on the market to our customers. Over the last 12 months, we’ve continued to listen and to deliver many critical features and capabilities. Many of these enhancements are detailed on our web sites here: https://cpanel.net/up-next
As a business owner, you have several avenues available to you with regard to how to manage this price adjustment. Some of the options available include passing the cost directly on to the end-users by increasing prices, leveraging creative marketing ideas to create fair use policies, and offering value-adding upsells to customers to increase revenue.
Please contact our customer service team.
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