2022 cPanel Direct Store Customer Pricing Frequently Asked Questions

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  • Pricing Questions
    • When was the price adjustment notification given?

      All store customers were emailed at their primary email address on file on file on September 28th.

    • When does the new pricing go into effect?

      The adjusted prices for new Store customers go into effect December 15, 2021, and renewing customers as of January 1, 2022. All Store customers will be billed the new license rates on their first 2022 invoice.

    • What is the license pricing for store customers as of January 1, 2022?

      The exact increase depends on the specific product. The 2022 Store Licensing Guides can be downloaded here.

    • Why is the price changing?

      We periodically assess the impact of our pricing to ensure alignment between the needs of our Partners/Customers and our own costs of doing business. This assessment can result in pricing adjustments.

    • How long are these prices valid for?

      We currently evaluate our license pricing on an annual basis. The prices that go into effect on January 1, 2022, will be valid until further notice.

    • Is there any way to maintain our services at the old prices?

      Billing will be automatically updated. We do not currently provide discounts on licenses purchased through the store; all customers currently pay the same list price. We offer discounts for resellers who are eligible to become cPanel Partners and additional discounts for Partners who become Certified with cPanel University. For more information on our Partner program, please visit https://cpanel.net/partners

  • License Questions
    • Can I change between license types leading up to January 1, 2022?

      Yes. You can still log into the store and upgrade your licenses as needed during the notification period (October 1, 2021, through December 31, 2021). On January 1, 2022, regardless of the license type, we will automatically adjust the pricing.

    • Is the license model changing this year?

      No. We are not changing the licensing model. The January 1, 2022, adjustment only affects price levels of certain license types.

    • Are yearly, or unlimited, licenses going to be coming back?

      No. We have no plans to reinstate yearly or unlimited account license plans.

    • Will you offer a license with basic features at a lower price for smaller companies? I don’t need all the features you offer and cannot afford the price increase.

      At this time, we do not have plans to offer a reduced functionality version of our products.

    • Is the WHMCS automation suite ready for the price adjustment?

      Yes. Because we are adjusting pricing and not the license model, WHMCS is ready and able to accommodate the adjusted pricing on January 1, 2022.

  • Other Questions
    • Will the SKUs change?

      No, as part of this adjustment exercise, our SKUs (Stock Keeping Units) will remain the same. The existing SKUs will continue being used and we will only adjust their price.

    • Are there any incentives or discounts available for store customers?

      We offer discounts for resellers who are eligible to become cPanel Partners and additional discounts for Partners who become certified with cPanel University. For more information on our Partner program, please visit https://cpanel.net/partners

    • Do I need to do anything ahead of the pricing adjustment, or will this change cause any disruption to my business?

      No; billing will be automatically updated. These changes only affect our billing and invoicing processes, and any changes will be done on our side. You will not need to change anything on your servers related to this update.

    • Will the discount programs offered for non-profit and educational institutions be affected?

      No, we are not changing our non-profit or educational licensing or pricing at this time. If you are from a non-profit organization or educational institution, please contact customer service.

    • What did I get out of the last price increase? Will there be additional benefits being provided as a result of the price change?

      We strive to deliver the best tools available on the market to our customers. Over the last 12 months, we’ve continued to listen and to deliver many critical features and capabilities. Many of these enhancements are detailed on our web sites here: https://cpanel.net/up-next

    • My small shared hosting business is no longer cost-effective, what should I do?

      As a business owner, you have several avenues available to you with regard to how to manage this price adjustment. Some of the options available include passing the cost directly on to the end-users by increasing prices, leveraging creative marketing ideas to create fair use policies, and offering value-adding upsells to customers to increase revenue.

    • I have a question that has not been answered here. Who should I contact?

      Please contact our customer service team.