THIS TECHNICAL SUPPORT AGREEMENT IS A LEGAL AGREEMENT BETWEEN YOU (EITHER AN
INDIVIDUAL OR, IF PURCHASED OR OTHERWISE ACQUIRED BY OR FOR AN ENTITY, AN
ENTITY) AND CPANEL. READ IT CAREFULLY. AMONG OTHER PROVISIONS, IT
CONTAINS TERMINATION AND WARRANTY INFORMATION AND LIABILITY DISCLAIMERS.
BY CLICKING THE “I AGREE” BUTTON AND USING THE SERVICES, YOU AGREE TO BE BOUND
BY THE TERMS OF THIS TECHNICAL SUPPORT AGREEMENT. IF YOU DO NOT AGREE TO
BE BOUND BY THESE TERMS, YOU MAY NOT USE THE SERVICES.
1.1 “Agreement” means this
Technical Support Agreement.
1.2 “Applicable Law” means
applicable international, federal, state or local laws, statutes, ordinances,
regulations or court orders.
1.3 “Beta Version” means any
version of the Software released by cPanel for testing as determined by cPanel
in its sole discretion, including without limitation versions of the Software
designated by cPanel as “BETA” or “EDGE”.
1.4 “Complimentary Support” has the
meaning given in Section 2.6.2 (Eligibility for Submission of Incidents).
1.5 “cPanel” means cPanel,
1.6 “cPanel Customer Portal” means
cPanel’s customer service and Incident tracking system or such successor system
as cPanel may designate from time to time which is presently available at http://tickets.cpanel.net or such other URL as cPanel may designate from time to time.
1.7 “cPanel Direct Licensee” means
an individual or entity who is not a cPanel Partner or cPanel Distributor who
has obtained one or more licenses for the Software directly from cPanel.
1.8 “cPanel Distributor” means a
cPanel Partner who has met the requirements to become a cPanel Distributor as
determined by cPanel.
1.9 “cPanel Partner” means a cPanel
partner who has entered into a valid and existing Partner NOC Agreement with
1.10 “Effective Date” has the
meaning given in the Support Pricing Agreement.
1.11 “Enterprise Support” has the
meaning given in Section 2.6.2 (Eligibility for Submission of Incidents).
1.12 “EULA” means the applicable
End-User License Agreement for the Software, including without limitation the
cPanel Enkompass EULA or the cPanel/WHM EULA.
1.13 “Incident” means a request by
you for assistance in addressing a single technical problem relating to the
Software. cPanel shall make the final determination as to what
constitutes an “Incident” in its sole discretion.
1.14 “Intellectual Property Rights”
means trade secret rights, rights in know-how, moral rights, copyrights,
patents, trademarks (and the goodwill represented thereby), and similar rights
of any type under Applicable Law, including all applications for and
registrations of any of the foregoing.
1.15 “Licensed Server” or “Licensed
Servers” has the meaning given in the EULA.
1.16 “Normal Business Hours” means
(a) twenty-four hours a day, seven days a week in the case of technical support
related Incidents; and (b) 7:00 a.m. to 7 p.m. Eastern Standard Time during
business days and excluding holidays in the case of billing related
Incidents. cPanel may amend the definition of “Normal Business Hours”
from time to time in its sole discretion by providing notice of such change on
1.17 “Priority Support” means the
Services provided by cPanel to individuals or entities who have purchased
Priority Support from cPanel.
1.18 “Scheduled Service Outage”
means a period of time specified by cPanel during which cPanel will not provide
1.19 “Services” means the technical
support services provided by cPanel in connection with this Agreement whether
such services are provided via email, telephone support, the cPanel website
(including without limitation the cPanel Customer Portal, the documentation,
Frequently Asked Questions or discussion forums located on the website) or by
any other means.
1.20 “Software” means the cPanel
software program(s) for which you are seeking the Services, and corresponding
documentation, source code, object code, Updates, user interfaces (including
without limitation any web-based interfaces), printed materials and online or
electronic documentation, excluding any third party components.
1.21 “Standard Support” has the
meaning given in Section 2.6.2 (Eligibility for Submission of Incidents).
1.22 “Submissions” has the meaning
given in Section 3.5 (Submissions).
1.23 “Support Fees” has the meaning
given in Section 4 (Support Fees).
1.24 “Support Pricing Agreement”
means, as applicable, (a) the entered into between you and cPanel for the
provision by cPanel of the Complimentary Support, Telephone Support or Priority
Support, as applicable, which sets forth (among other things) the term, any
applicable support fees and the number of Incidents you may submit under this Agreement;
(b) the Pricing and Term Agreement entered into between you and cPanel with
respect to the Software which sets forth (among other things) the term, any
applicable Support Fees and the number of Incidents you may submit under this
Agreement; (c) the term, termination and the technical support provisions of
the cPanel Partner NOC Agreement entered into between you and cPanel; or (d)
the term, termination and the technical support provisions of any agreement
entered into between you and a cPanel Direct License, cPanel Partner or cPanel
Distributor for the provision of technical support services related to the
Software. The Support Pricing Agreement is hereby incorporated by
reference and made a part of this Agreement as though fully set forth herein.
1.25 “Telephone Support” means the
Services provided by cPanel over the telephone to individuals or entities who
have paid the Support Fees applicable to telephone support.
1.26 “Term” has the meaning given in the Support
1.27 “Territory” means the world,
except to the extent that the provision of the Services or the use or
distribution of the Software in certain countries or regions would cause either
party to violate Section 9.13 (Export Controls).
1.28 “Third Party Users” means
authorized end users of the Software on Licensed Servers.
1.29 “Trademarks” means all
domestic and international trademarks, service marks, logos, trade names, trade
dress, including all goodwill represented by each of the foregoing, whether
registered or unregistered, of cPanel including without limitation CPANEL
(USPTO Registration No. 3058679 and CTM Registration No. 004908299), the cPanel
logo (USPTO Registration No. 3290579), WEBHOST MANAGER (USPTO Registration No. 3246206),
WHM (USPTO Registration No. 3282420), Enkompass (USPTO Registration No. 3838702
and CPANEL SERVER SUITE (USPTO Trademark Application Serial No.
77278696). cPanel may add to the foregoing nonexclusive list of
Trademarks by updating the cPanel Trademark Usage Policy which is located
at http://www.cpanel.net/trademarkup.htm (or
such other URL as may be designated by cPanel from time to time) and which may
be updated by cPanel in its sole discretion from time to time.
Priority Support” Has the meaning given in section 2.62 (Eligibility for
Submission of Incidentals).
1.31 “Unscheduled Service Outage”
means a period of time during which cPanel is unable to provide the Services or
during which it is not commercially reasonable for cPanel to provide the
Services as a result of unforeseen circumstances including but not limited to
force majeure events such as those set forth in Section 9.1 (Force Majeure).
1.32 “Updates” means any bug fixes,
patches and other modifications of the Software provided by cPanel.
1.33 “Virtual Private Server” means
a virtual server operating on single physical server upon which multiple
virtual servers may operate.
1.34 “You” or “Your” means
or refers to the individual or entity entering into this Agreement with cPanel,
whether or not such terms are capitalized in this Agreement.
2.1 Provision of Services by cPanel.
Subject to the terms and conditions of this Agreement, cPanel shall use
commercially reasonable efforts to provide you with the Services during the
Term provided that you have not exceeded (a) the number of Incidents set forth
by the Support Pricing Agreement; or (b) a commercially reasonable number of
incidents as determined by cPanel if the Support Pricing Agreement does not
specify the maximum number of Incidents. Notwithstanding the foregoing,
cPanel may in its sole discretion elect to provide, to not provide or to provide
on a limited basis (a) the Services for Complimentary Support; and (b) the
Services for Beta Versions of the Software.
2.2 Normal Business Hours.
cPanel shall use commercially reasonable efforts to provide the Services during
Normal Business Hours, except in the event of a Scheduled Service Outage or an
Unscheduled Service Outage.
2.3 Scope of Services.
cPanel will provide the Services only in connection with Incidents that it
determines are related to the Software or any third-party applications included
with the Software. cPanel will not provide the Services for Incidents
that it determines are related to third-party software not included with the
Software, operating systems, hardware or networks unless cPanel determines, on
a case-by-case basis and in its sole discretion, that such issues are
reasonably related to the Software or any third-party applications included
with the Software. cPanel will only provide support for third party software
licensed through cPanel when you also have a license for cPanel & WHM for
the same system.
2.4 Web, Email and Telephone Support.
cPanel shall use commercially reasonable efforts to provide the Services via
its website using the cPanel Customer Portal or via email communications.
cPanel will provide Telephone Support on a per-Incident basis if you pay the
additional Support Fee as set forth in Section 4 (Support Fees). One
Incident of Telephone Support can involve multiple telephone communications
until cPanel closes the Incident pursuant to Section 2.8 (Resolution of
Incidents). cPanel may on a case-by-case basis and in its sole discretion
elect to provide support via telephone free of charge if it deems it necessary
to do so in the event of a complicated or time-consuming Incident. cPanel
shall provide the Services, and all Incidents shall be submitted, in the
English language only.
2.5 Location of Services.
cPanel shall use commercially reasonable efforts to provide the Services at any
facility it designates for the provision of such Services. The Licensed
Server for which a particular Incident is submitted may be located in anywhere
in the Territory. cPanel shall not provide the Services “on site.”
2.6 Submission of Incidents.
2.6.1 cPanel Customer Portal.
Except for Telephone Support Incidents which must be purchased via the cPanel
website, all Incidents must be submitted via the cPanel Customer Portal or, in
the case of cPanel Partners and cPanel Distributors, the Manage Interface (as
defined in the Partner NOC Agreement).
2.6.2 Eligibility for Submission
of Incidents. If you are a cPanel Partner or cPanel Distributor,
Incidents you submit by shall be deemed “Enterprise Support.” If you are
a cPanel Direct Licensees, Incidents you submit by shall be deemed “Standard
Support.” If you are an individual or entity (other than a cPanel
Partner, cPanel Distributor or cPanel Direct Licensee), including (a) a holder
of an Educational License, Non-Profit License or Trial License; (b) a Third Party
User; or (c) a user with root access to a Licensed Server, Incidents you submit
shall be deemed “Complimentary Support.” If you obtained your license to
the Software from a cPanel Partner or cPanel Distributor, you may obtain
Enterprise Support if you submit your Incident through such cPanel Partner or
cPanel Distributor. You may obtain Priority Support by paying the
applicable Support Fees for Priority Support. You may obtain Ultra
Priority Support by meeting the qualifications established by cPanel.
2.6.3 Support Logins and Support Access
Numbers. Subject to the terms and conditions of the Partner NOC
Agreement, cPanel Partners and cPanel Distributors may use the Manage Interface
(as defined in the Partner NOC Agreement) to provision usernames and passwords
for the cPanel Customer Portal which can be used for submitting Incidents by
their respective staff. Anyone with root access to a Licensed Server may
submit Incidents to the cPanel Customer Portal by using the Support Access
Number in the Support Center section of WebHost Manager (or such other section
of WebHost Manager as cPanel may designate from time to time).
2.6.4 Submission Details. In
order for cPanel to provide the Services to you, you must provide all
information requested by cPanel with respect to each Incident. If you
fail to provide sufficient detail regarding the Incident, cPanel shall not be
obligated to provide the Services to you and the limited warranty of Section
6.2 (Limited Warranty) shall not apply to the Incident.
2.7.1 Priority of Support.
cPanel will use commercially reasonable efforts prioritize its response to
Incidents depending upon the level of support applicable to such Incidents in
the following order: Telephone Support, Ultra Priority Support, Enterprise
Support, Priority Support, Standard Support and Complimentary Support.
Notwithstanding the foregoing sentence, cPanel may elect to prioritize its
response to a given Incident depending upon the relative severity of the support
issues reported in other Incidents pending in the cPanel Customer Portal
regardless of the level of support applicable to such Incidents.
2.7.2 Escalation of Incidents.
cPanel maintains internal escalation procedures with respect to Incidents.
In the event that a cPanel representative is unable to find a resolution to the
Incident (assuming a resolution is commercially feasible), cPanel will escalate
the Incident in accordance with its internal escalation procedures.
cPanel may change its internal escalation system from time to time within its
2.7.3 Support Levels. Subject
to Section 2.7.1 (Priority of Support), cPanel will use commercially reasonable
efforts to resolve all Incidents as soon as reasonably possible, but does not
make any representations or warranties as to the timeliness of the resolution
of any Incident. cPanel shall resolve all Incidents subject to Section
2.8 (Resolution of Incidents).
2.8 Resolution of Incidents.
In the event that cPanel resolves your Incident, or makes a determination that
no resolution is commercially feasible, cPanel will provide you notice through
the cPanel Customer Portal and close the Incident on such system.
Alternatively, cPanel may determine whether a support issue raised in an
Incident constitutes a bug in the Software (“Software Bug”) or a request for a
new feature (“Feature Request”). If cPanel determines that a support
issue raised in an Incident constitutes a Software Bug or a Feature Request, cPanel
will close the Incident and determine whether such Software Bug or Feature
Request should be forwarded to cPanel’s development team for further
consideration and possible correction or inclusion into the Software. Any
information, feedback, ideas or suggestions you provide to cPanel with respect
to a Software Bug or Feature Request shall be deemed a Submission. cPanel
shall in its sole discretion determine: (a) whether an Incident has been
resolved; (b) whether a resolution is commercially feasible; (c) whether a
support issue raised in an Incident constitutes a Software Bug or Feature
Request; and (d) whether or not and when to close an Incident. cPanel
will not provide the Services for closed Incidents.
2.9 Provision of Services to Third Party
2.9.1 Third Party User Incidents.
If you are a cPanel Direct Licensee, cPanel Partner or cPanel Distributor, you
may submit Incidents on behalf of Third Party Users and cPanel will provide the
Services with respect to such Incidents; provided that (a) you must enter into
an agreement with each Third Party User concerning cPanel’s provision of the
Services with respect to such user’s Incidents (“Third Party Support
Agreement”); (b) as part of such Third Party Support Agreement each Third Party
User must agree to the Flow-Through Provisions set forth in Section 2.9.2 as a
condition of cPanel’s provision of the Services with respect to the Third Party
User’s Incident; and (c) the Third Party Support Agreement shall not offer or
provide services greater in scope and duration than the Services provided by
the Partner NOC Agreement or the Pricing and Term Agreement, as applicable.
Third Party users do not qualify for Ultra Priority Support regardless of the
Partners qualifications for it.
2.9.2 Flow-Through Provisions.
Any Third Party Support Agreement must contain:
Your right to
submit Incidents on behalf of Third Party Users and receive the Services with
respect to such Incidents is conditioned upon your compliance with the terms of
this Section 2.9. Upon request from cPanel, you shall provide cPanel with
copies of any Third Party Support Agreements. cPanel shall also have the
right (but not the obligation) to notify any Third Party Users that cPanel will
or has terminated or suspended the provision of the Services due to the
termination or expiration of this Agreement or a breach of this
Agreement. In the event that cPanel notifies Third Party Users pursuant
to the preceding sentence, cPanel reserves the right to offer products and
services, including without limitation the Software and Services, to any Third
Party Users affected by such termination or expiration (or to refer such third
parties to other cPanel licensees or affiliates). Except as set forth in
this Section 2.9, you may not submit Incidents to cPanel on behalf of any third
2.10 Support Data. In order
to provide the Services to you, cPanel may collect information from you including
but not limited to: (a) IP addresses, usernames and passwords necessary to
login to SSH, WebHost Manager and the Licensed Server’s root directory; (b) the
usernames and passwords necessary to login into any affected accounts including
email accounts, cPanel accounts, MySQL accounts and other accounts; and (c)
other information that you voluntarily supply or that cPanel requests in order
to resolve your Incident ((a) through (c) collectively, “Support Data”).
cPanel will use commercially reasonable efforts to preserve the security of the
Support Data by using reasonable physical and electronic security measures
(except to the extent cPanel is required or permitted to disclose, access or
use such information by Applicable Law), but cPanel cannot guarantee the
security of such data. To the extent that Applicable Law requires that
you obtain any consents, permissions or licenses from third parties (including
Third Party Users) or to give any notices or disclaimers to third parties
(including Third Party Users) prior your disclosure of Support Data to cPanel,
you agree to comply with such Applicable Laws prior your disclosure of Support
Data to cPanel.
2.11 License Exchange. You
agree that this the terms and conditions of this Agreement and the Support
Pricing Agreement shall supersede any prior agreement and between you and
cPanel applicable to any support services provided by cPanel to you with
respect to the Software.
3. Intellectual Property Rights.
3.1 Ownership. cPanel owns all
right, title and interest, including all Intellectual Property Rights, in and
to, (a) the Software; (b) the Trademarks; (c) the Services; and (d) any and all
Submissions (collectively, “cPanel IP Rights”).
3.2 Trademarks; Domain Names.
This Agreement does not authorize you to use the Trademarks. If you wish
to use the Trademarks, you must obtain a written license to use the Trademarks
from cPanel. Without limiting the foregoing, you are required to comply
with the cPanel Trademark Usage Policy which is located at
http://www.cpanel.net/trademarkup.htm (or such other URL as may be designated
by cPanel from time to time) and which may be updated by cPanel in its sole
discretion from time to time. Additionally, you will not (a) assert any
Intellectual Property Right in the Trademarks or in any element, derivation,
adaptation, variation or name thereof; (b) contest the validity of any of the
Trademarks; (c) contest cPanel’s ownership of any of the Trademarks; or (d) in
any jurisdiction, adopt, use, register, or apply for registration of, whether
as a corporate name, trademark, service mark or other indication of origin, or
as a domain name or sub-domain name, any trademarks, or any word, symbol or
device, or any combination confusingly similar to, or which incorporates in
whole or in part, any of the Trademarks.
3.3 No Implied License or
Ownership. Nothing in this Agreement or the performance thereof, or
that might otherwise be implied by law, will operate to grant you any right,
title or interest, implied or otherwise, in or to the cPanel IP Rights.
3.4 No Contest. You
acknowledge and agree that the cPanel IP Rights are and shall remain the sole
and exclusive property of cPanel. You agree that you shall never oppose,
seek to cancel, or otherwise contest cPanel’s ownership of the cPanel IP Rights
or act in any manner that would or might conflict with or compromise cPanel’s
ownership of the cPanel IP Rights, or similarly affect the value of the cPanel
IP Rights. Whenever requested by cPanel, you shall execute such documents
as cPanel may deem necessary or appropriate to confirm, maintain or perfect
cPanel’s ownership of the cPanel IP Rights. In the event cPanel is
unable, after reasonable effort, to secure your signature on any document or
documents needed to apply for or to confirm, maintain or perfect cPanel's
ownership of the cPanel IP Rights for any other reason whatsoever, you hereby
irrevocably designate and appoint cPanel as your duly authorized
attorney-in-fact, to act for and on your behalf and stead to execute and sign
any document or documents and to do all other lawfully permitted acts to
confirm, maintain or perfect cPanel's ownership of the cPanel IP Rights with
the same legal force and effect as if executed by you. In the event you
become aware that any third party is, or may be, infringing the cPanel IP
Rights, you agree to notify cPanel of such fact.
3.5 Submissions. With
respect to any feedback, suggestions or ideas (“Submissions”) that you submit
to cPanel concerning the Software, Services, or any of cPanel’s products or
services, you agree that: (a) your Submissions will automatically become the
property of cPanel, without any compensation to you; (b) cPanel may use or
redistribute the Submissions for any purpose and in any way; (c) cPanel is not
obligated to review any Submissions; and (d) cPanel is not obligated to keep
any Submissions confidential.
4. Support Fees. As a condition of the
provision of the Services by cPanel under this Agreement, you shall pay cPanel
the amounts set forth in your Support Pricing Agreement (“Support Fees”) in
accordance with the payment terms contained therein. All Support Fees are
subject to change at any time.
Term and Termination.
5.1 Term. This Agreement
shall commence on the Effective Date and shall automatically expire at the end
of the Term.
5.2 Termination. cPanel may
terminate this Agreement (a) in the event of your breach of this Agreement (or
a Third Party User’s breach of a provision of a Third Party Support Agreement
or Third Party Support Agreement relating to the Service, Software or cPanel)
upon 30 days notice to you if such breach remains uncured after the expiration
of the 30 day notice period; (b) as set forth in Section 2.9 (Provision
of Services to Third Party Users); or (c) immediately without notice in the
event of your material breach of this Agreement (or a Third Party User’s breach
of a material provision of a Third Party Support Agreement or Third Party
Support Agreement relating to the Service, Software or cPanel). You
acknowledge and agree that any breach by you or any Third Party User of the
following provisions of the Agreement or any related provisions of a Third
Party Support Agreement or Third Party Support Agreement shall each constitute
a material breach: (i) any conduct inconsistent with the cPanel IP Rights as
set forth in Section 3 (Intellectual Property Rights); (ii) any purported or
attempted assignment, transfer, sale or other disposition or delegation of this
Agreement or your rights and obligations with respect to this Agreement in
violation of Section 9.8 (Assignment); (iii) any breach of Section 4 (Payment);
and (iv) any breach of your representations and warranties under Section 6.1
(Mutual Representations). Additionally, a material breach by you of any
agreement or contract between you and cPanel, including without limitation a
breach of cPanel's Trademark Usage Policy, any applicable EULA or the Partner
NOC Agreement shall be deemed a material breach of this Agreement and shall
give rise to cPanel’s right to terminate as set forth in this Section
5.2. The foregoing list of material breaches is a nonexclusive list.
5.3 Survival. Sections 1
(Definitions), 3 (Intellectual Property Rights), 4 (Support Fees), 5 (Term and
Termination), 6.3 (Disclaimer), 7 (Limitation on Liability), 8
(Indemnification) and 9 (Miscellaneous) shall survive termination or expiration
of this Agreement for any reason.
Representations; Warranties; Disclaimer.
6.1 Mutual Representations.
Each party hereto represents and warrants to the other party that: (a) such
party has the full right, power and authority to enter into this Agreement on
behalf of itself and to undertake to perform the acts required of it hereunder;
(b) the execution of this Agreement by such party, and the performance by such
party of its obligations and duties to the extent set forth hereunder, do not
and will not violate any agreement to which it is a party or by which it is otherwise
bound; (c) when executed and delivered by such party, this Agreement will
constitute the legal, valid and binding obligation of such party, enforceable
against such party in accordance with its representations, warranties, terms
and conditions; and (d) such party will comply with all Applicable Laws related
to the Services and the performance of its obligations under this
6.2 Limited Warranty.
cPanel will use commercially reasonable efforts to resolve any Incident for
which you have purchased Telephone Support. If cPanel determines,
pursuant to Section 2.8 (Resolution of Incidents), that it is us unable to
resolve the Incident in a commercially feasible manner, cPanel will refund any
Support Fees associated solely with the telephone support.
6.3 Disclaimer. EXCEPT AS SET
FORTH IN THE LIMITED WARRANTY OF SECTION 6.2, THE SERVICES ARE PROVIDED “AS IS”
AND CPANEL HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR
IMPLIED, RELATING TO THE SERVICES, OR THE ACCURACY, TIMELINESS, COMPLETENESS,
OR ADEQUACY OF THE SERVICES AND ANY DATA ACCESSED THEREFROM, INCLUDING THE
IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR
A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. CPANEL DOES NOT WARRANT THAT
THE SERVICES ARE OR SHALL BE ERROR-FREE OR WILL BE PROVIDED WITHOUT
INTERRUPTION. IF THE SERVICES ARE DEFECTIVE, YOU ASSUME THE SOLE
RESPONSIBILITY FOR THE ENTIRE COST OF ALL REPAIR OR INJURY OF ANY KIND, EVEN IF
CPANEL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH A DEFECT OR DAMAGES.
6.3.1 NO ORAL OR WRITTEN INFORMATION
OR ADVICE GIVEN BY CPANEL, ITS AFFILIATES, LICENSEES, DEALERS, SUB-LICENSORS,
AGENTS OR EMPLOYEES SHALL CREATE A WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF
ANY WARRANTY PROVIDED IN SECTION 6.2.
6.3.2 SOME JURISDICTIONS DO NOT ALLOW RESTRICTIONS ON IMPLIED
WARRANTIES SO SOME OF THESE LIMITATIONS MAY NOT APPLY TO YOU.
Limitation of Liability.
7.1 Lost Profits; Consequential
Damages. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CPANEL
WILL NOT BE LIABLE FOR ANY LOST PROFITS, COSTS OF PROCUREMENT OF SUBSTITUTE
GOODS OR SERVICES, DAMAGES FOR THE INABILITY TO USE EQUIPMENT OR ACCESS DATA,
BUSINESS INTERRUPTION, OR FOR ANY OTHER INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE
OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT,
HOWEVER CAUSED, AND UNDER WHATEVER CAUSE OF ACTION OR THEORY OF LIABILITY
BROUGHT (INCLUDING, WITHOUT LIMITATION, UNDER ANY CONTRACT, NEGLIGENCE OR OTHER
TORT THEORY OF LIABILITY) EVEN IF CPANEL HAS BEEN ADVISED OF THE POSSIBILITY OF
7.2 Total Cumulative Liability;
Exclusive Remedy. EXCEPT FOR AMOUNTS OWED BY YOU TO CPANEL UNDER
SECTION 4, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CPANEL’S
AGGREGATE LIABILITY FOR DIRECT DAMAGES, UNDER THIS AGREEMENT (CUMULATIVELY)
SHALL BE LIMITED TO THE TOTAL FEES COLLECTED BY CPANEL FOR AN INDIVIDUAL PIECE
OF SOFTWARE THAT IS THE SUBJECT OF AN INCIDENT UNDER THIS AGREEMENT; PROVIDED,
HOWEVER, THAT FOR ANY BREACH OF THE LIMITED WARRANTY IN SECTION 6.2 YOUR SOLE
AND EXCLUSIVE REMEDY AND CPANEL’S ENTIRE LIABILITY SHALL BE FOR CPANEL TO
REFUND THE SUPPORT FEES AS SET FORTH IN THAT SECTION. THE REMEDIES IN THE
FOREGOING SENTENCE ARE THE SOLE AND EXCLUSIVE REMEDIES AVAILABLE TO YOU FOR
BREACH OF EXPRESS OR IMPLIED WARRANTIES WITH RESPECT TO THE SERVICES.
Indemnification. You shall indemnify, defend and hold
harmless cPanel and its directors, officers, staff, employees and agents and
their respective successors, heirs and assigns and cPanel affiliates (and their
its directors, officers, staff, employees and agents and their respective
successors, heirs and assigns) (collectively, the “cPanel Parties”) from and
against any liability, damage, loss or expense (including reasonable attorneys’
fees and expenses of litigation) incurred by or imposed upon the cPanel Parties
or any one of them in connection with any claims, suits, actions, demands or
judgments (“Claims”) related directly or indirectly to or arising out of (a) a
breach of your representations, warranties or obligations under this Agreement;
(b) in the event that you submit Incidents on behalf of Third Party Users
pursuant to Section 2.9 (Provision of Services to Third Party Users), (i) a breach
of a Third Party User’s representations, warranties or obligations under any
provisions in a Third Party Support Agreement relating to cPanel, the Software
or the Services; and (ii) any Claims based upon or arising from any allegation
that a Third Party User was harmed due to any termination or suspension of the
Services to such user by cPanel pursuant to the terms and conditions of this
Agreement; provided, however, that in any such case cPanel or its affiliates,
as applicable, (x) provide you with prompt notice of any such claim; (y) permit
you to assume and control the defense of such action upon your written notice
to cPanel of your intention to indemnify; and (z) upon your written request,
and at no expense to cPanel or its affiliates, provide to you all available
information and assistance reasonably necessary for you to defend such
claim. You will not enter into any settlement or compromise of any such
claim, which settlement or compromise would result in any liability to the
cPanel Parties, without cPanel’s prior written consent, which will not
unreasonably be withheld. You will pay any and all costs, damages, and
expenses, including, but not limited to, reasonable attorneys’ fees and costs
awarded against or otherwise incurred by cPanel or it affiliates in connection
with or arising from any such claim.
9.1 Force Majeure. No party will be liable for
any failure or delay in performance of any of its obligations hereunder if such
delay is due to acts of God, fires, flood, storm, explosions, earthquakes,
general Internet outages, acts of war or terrorism, riots, insurrection or
intervention of any government or authority; provided, however, that any such
delay or failure will be remedied by such party as soon as reasonably
possible. Upon the occurrence of a force majeure event, the party unable
to perform will, if and as soon as possible, provide written notice to the
other parties indicating that a force majeure event occurred and detailing how
such force majeure event impacts the performance of its obligations.
9.2 Independent Contractors.
It is the intention of the parties that cPanel and you are, and will be deemed
to be, independent contractors with respect to the subject matter of this
Agreement, and nothing contained in this Agreement will be deemed or construed
in any manner whatsoever as creating any partnership, joint venture,
employment, agency, fiduciary or other similar relationship between cPanel and
9.3 Choice of Law; Venue; Jurisdiction.
This Agreement will be governed by and interpreted in accordance with the laws
of the State of Texas without regard to the conflicts of laws principles
thereof. Any dispute or claim arising out of or in connection with the
Agreement shall be finally settled and exclusively by the state or federal
courts located in Harris County, Texas. For purposes of this Agreement,
you and cPanel hereby irrevocably consent to exclusive personal jurisdiction
and venue in the federal and state courts in Harris County, Texas.
9.4 Entire Agreement. This
Agreement, together with all Exhibits hereto, represents the entire agreement
between the parties with respect to the subject matter hereof and thereof and
will supersede all prior agreements and communications of the parties, oral or
9.5 Basis of Bargain. Section
6.2 (Limited Warranty), Section 7 (Limitations on Liability; Exclusive
Remedies) and Section 8 (Indemnification) are fundamental elements of the basis
of the agreement between cPanel and you and shall inure to the benefit of
cPanel. cPanel would not be able to provide the Software on an economic
basis without such limitations.
9.6 Severability. If any
provision of this Agreement is held to be invalid, illegal or unenforceable for
any reason, such invalidity, illegality or unenforceability will not effect any
other provisions of this Agreement, and this Agreement will be construed as if
such invalid, illegal or unenforceable provision had never been contained
9.7 Amendment or Modification.
This Agreement may not be amended, modified or supplemented by the parties in
any manner, except by an instrument in writing signed by cPanel and you.
9.8 Assignment. This
Agreement may not be assigned, transferred, delegated, sold or otherwise
disposed of, including without limitation by operation of law, other than as
expressly set forth in this Section 9.8. This Agreement may be assigned,
transferred, delegated, sold or otherwise disposed of in its entirety: by
cPanel in its sole discretion. In addition, cPanel may delegate its
performance under this Agreement in whole or in part to one or more affiliates,
provided that cPanel will remain liable and responsible for any performance or
obligation so delegated. A party’s permitted successors or assignees must
agree as a condition precedent to any assignment, transfer or delegation to
fully perform all applicable terms and conditions of this Agreement. No
party may assign this Agreement to any entity that lacks sufficient assets and
resources to continue to perform, to contractually required standards, all
assigned obligations for the remainder of the Term. This Agreement will
be binding upon and will inure to the benefit of a party’s permitted successors
and assigns. Any purported assignment, transfer, delegation, sale or
other disposition in contravention of this Section 9.8, including without
limitation by operation of law, is null and void.
9.9 Waiver. Any of the
provisions of this Agreement may be waived by the party entitled to the benefit
thereof. No party will be deemed, by any act or omission, to have waived
any of its rights or remedies hereunder unless such waiver is in writing and
signed by the waiving party, and then only to the extent specifically set forth
in such writing. A waiver with reference to one event will not be
construed as continuing or as a bar to or waiver of any right or remedy as to a
9.10 Remedies Cumulative.
Except as expressly set forth herein, no remedy conferred upon the parties by
this Agreement is intended to be exclusive of any other remedy, and each and
every such remedy will be cumulative and will be in addition to any other
remedy given hereunder or now or hereafter existing at law or in equity.
9.11 No Third Party Beneficiaries.
This Agreement is made for the benefit of the parties only, and this Agreement
is not for the benefit of, and was not created for the benefit of, any third
parties including, without limitation, any Third Party Users.
9.12 Notices. All notices or
questions relating to this Agreement shall be directed to: cPanel, L.L.C., 2550
North Loop W., Suite 4006, Houston, TX 77092, Attention: Legal
Dept. Any notice required to be given under this Agreement shall be
deemed given by cPanel when sent to you by email, telephone, fax or mail to the
contact information supplied by you to cPanel in the Support Pricing Agreement
or the Partner NOC Agreement. You may update such information from time
to time upon written notice to cPanel at the address in this Section
9.12. Any failure by you to provide cPanel with updated contact
information will not invalidate the effectiveness of any notice sent by cPanel
to the contact information previously supplied by you.
9.13 Export Controls. The
parties agree to comply fully with all Applicable Laws of the United
States, or of any foreign government to or from where a party is shipping, to
in connection with the import, export or re-export, directly or indirectly, of
the Software in connection with this Agreement.
9.14 Time-Limited Claims.
Regardless of any Applicable Law to the contrary, you agree that any claim or
cause of action arising out of or related to the Software or this Agreement,
must be filed within one year after such claim or cause of action arose or be
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