{"id":48725,"date":"2018-04-04T12:21:00","date_gmt":"2018-04-04T17:21:00","guid":{"rendered":"https:\/\/blog.cpanel.com\/?p=48725"},"modified":"2018-04-04T12:21:00","modified_gmt":"2018-04-04T17:21:00","slug":"problem-with-recent-easyapache-update","status":"publish","type":"post","link":"https:\/\/devel.www.cpanel.net\/blog\/products\/problem-with-recent-easyapache-update\/","title":{"rendered":"Problem with Recent EasyApache Update"},"content":{"rendered":"

Last night, we pushed an update to EasyApache4 wherein after the update was installed Apache service may fail to restart properly. Upon checking the Apache error log, you may see error messaging similar to the following:<\/p>\n

Server xxxxxxx.com
\nPrimary IP Address xxxxxxxxxx
\nService Name httpd
\nService Status failed
\nNotification The service \u201chttpd\u201d appears to be down.
\nService Check Method The system failed to connect to this service\u2019s TCP\/IP port.
\nReason Service check failed to complete
\nUnable to connect to port 80 on 127.0.0.1: Connection refused: Died
\nNumber of Restart Attempts 49
\nStartup Log \/usr\/sbin\/httpd: symbol lookup error: \/usr\/sbin\/httpd: undefined symbol: apr_bucket_alloc_aligned_floor
\nLog Messages [Tue Apr 03 22:54:35.759371 2018] [mpm_prefork:notice] [pid 12717] AH00163: Apache\/2.4.29 (cPanel) OpenSSL\/1.0.2n mod_bwlimited\/1.4 configured -- resuming normal operations<\/code><\/p>\n

We have pushed an update to resolve the issue for any servers that update in the future. The root cause was a failure where servers did not receive a required EasyApache rpm (ea-apr-util) during the update. If you have experienced this problem, you can resolve it immediately by following the steps below.<\/p>\n

On your server, run the following commands<\/p>\n

yum clean all<\/code>
\nyum -y update<\/code><\/p>\n

It may be that your PHP Handlers will need to be redefined as well. You can run this command to see what your current handlers are set to:<\/p>\n

\/usr\/local\/cpanel\/bin\/rebuild_phpconf --current<\/code><\/p>\n

If you see that you have no handlers defined, you can either re-provision your PHP handlers in WHM >> MultiPHP Manager, under the PHP Handlers tab, or you can do set them with this command on the command line, replacing the $i with the ea-php## package name:<\/p>\n

\/usr\/local\/cpanel\/bin\/rebuild_phpconf --$i=cgi --$i=suphp<\/code><\/p>\n

For example:<\/p>\n

\/usr\/local\/cpanel\/bin\/rebuild_phpconf --ea-php55=cgi --ea-php56=suphp<\/code><\/p>\n

If you want to set all of the versions of PHP to the same handler, you can use this command:<\/p>\n

for i in $(ls -1 \/etc\/scl\/prefixes\/|grep ^ea); do \/usr\/local\/cpanel\/bin\/rebuild_phpconf --$i=cgi; done<\/code><\/p>\n

We understand the frustration this has caused and is causing, and sincerely apologize for that. We will be updating the situation with more information as we receive it, and thank you for your patience. If you need any further help at all, feel free to open a ticket with our support team: https:\/\/tickets.cpanel.net\/<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Last night, we pushed an update to EasyApache4 wherein after the update was installed Apache service may fail to restart properly. Upon checking the Apache error log, you may see error messaging similar to the following: Server xxxxxxx.com Primary IP Address xxxxxxxxxx Service Name httpd Service Status failed Notification The service \u201chttpd\u201d appears to be […]<\/p>\n","protected":false},"author":77,"featured_media":64857,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[49],"tags":[],"class_list":["post-48725","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-products"],"acf":[],"yoast_head":"\nProblem with Recent EasyApache Update | cPanel<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/devel.www.cpanel.net\/blog\/products\/problem-with-recent-easyapache-update\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Problem with Recent EasyApache Update | cPanel\" \/>\n<meta property=\"og:description\" content=\"Last night, we pushed an update to EasyApache4 wherein after the update was installed Apache service may fail to restart properly. Upon checking the Apache error log, you may see error messaging similar to the following: Server xxxxxxx.com Primary IP Address xxxxxxxxxx Service Name httpd Service Status failed Notification The service \u201chttpd\u201d appears to be […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/devel.www.cpanel.net\/blog\/products\/problem-with-recent-easyapache-update\/\" \/>\n<meta property=\"og:site_name\" content=\"cPanel\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/cpanel\/\" \/>\n<meta property=\"article:published_time\" content=\"2018-04-04T17:21:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/devel.www.cpanel.net\/wp-content\/uploads\/2018\/01\/cPBlog-developers-featured-banner.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"475\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"cPanel Community\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@cPanel\" \/>\n<meta name=\"twitter:site\" content=\"@cPanel\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"cPanel Community\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/devel.www.cpanel.net\/blog\/products\/problem-with-recent-easyapache-update\/\",\"url\":\"https:\/\/devel.www.cpanel.net\/blog\/products\/problem-with-recent-easyapache-update\/\",\"name\":\"Problem with Recent EasyApache Update | cPanel\",\"isPartOf\":{\"@id\":\"https:\/\/devel.www.cpanel.net\/#website\"},\"datePublished\":\"2018-04-04T17:21:00+00:00\",\"dateModified\":\"2018-04-04T17:21:00+00:00\",\"author\":{\"@id\":\"https:\/\/devel.www.cpanel.net\/#\/schema\/person\/8cf97408aad4fb70cf55d11a1d4f57f8\"},\"breadcrumb\":{\"@id\":\"https:\/\/devel.www.cpanel.net\/blog\/products\/problem-with-recent-easyapache-update\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/devel.www.cpanel.net\/blog\/products\/problem-with-recent-easyapache-update\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/devel.www.cpanel.net\/blog\/products\/problem-with-recent-easyapache-update\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/devel.www.cpanel.net\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Problem with Recent EasyApache Update\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/devel.www.cpanel.net\/#website\",\"url\":\"https:\/\/devel.www.cpanel.net\/\",\"name\":\"cPanel\",\"description\":\"Hosting Platform of Choices\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/devel.www.cpanel.net\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/devel.www.cpanel.net\/#\/schema\/person\/8cf97408aad4fb70cf55d11a1d4f57f8\",\"name\":\"cPanel Community\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/devel.www.cpanel.net\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/e1949945083b5526bb95711bd3d616b3?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/e1949945083b5526bb95711bd3d616b3?s=96&d=mm&r=g\",\"caption\":\"cPanel Community\"},\"description\":\"The web hosting industry's most reliable management solution since 1997. With our first-class support and rich feature set, it's easy to see why our customers and partners make cPanel & WHM their hosting platform of choice. For more information, visit cPanel.net.\",\"sameAs\":[\"https:\/\/cpanel.net\"],\"url\":\"https:\/\/devel.www.cpanel.net\/blog\/author\/cpadmin\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Problem with Recent EasyApache Update | cPanel","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/devel.www.cpanel.net\/blog\/products\/problem-with-recent-easyapache-update\/","og_locale":"en_US","og_type":"article","og_title":"Problem with Recent EasyApache Update | cPanel","og_description":"Last night, we pushed an update to EasyApache4 wherein after the update was installed Apache service may fail to restart properly. Upon checking the Apache error log, you may see error messaging similar to the following: Server xxxxxxx.com Primary IP Address xxxxxxxxxx Service Name httpd Service Status failed Notification The service \u201chttpd\u201d appears to be […]","og_url":"https:\/\/devel.www.cpanel.net\/blog\/products\/problem-with-recent-easyapache-update\/","og_site_name":"cPanel","article_publisher":"https:\/\/www.facebook.com\/cpanel\/","article_published_time":"2018-04-04T17:21:00+00:00","og_image":[{"width":1200,"height":475,"url":"https:\/\/devel.www.cpanel.net\/wp-content\/uploads\/2018\/01\/cPBlog-developers-featured-banner.png","type":"image\/png"}],"author":"cPanel Community","twitter_card":"summary_large_image","twitter_creator":"@cPanel","twitter_site":"@cPanel","twitter_misc":{"Written by":"cPanel Community","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/devel.www.cpanel.net\/blog\/products\/problem-with-recent-easyapache-update\/","url":"https:\/\/devel.www.cpanel.net\/blog\/products\/problem-with-recent-easyapache-update\/","name":"Problem with Recent EasyApache Update | cPanel","isPartOf":{"@id":"https:\/\/devel.www.cpanel.net\/#website"},"datePublished":"2018-04-04T17:21:00+00:00","dateModified":"2018-04-04T17:21:00+00:00","author":{"@id":"https:\/\/devel.www.cpanel.net\/#\/schema\/person\/8cf97408aad4fb70cf55d11a1d4f57f8"},"breadcrumb":{"@id":"https:\/\/devel.www.cpanel.net\/blog\/products\/problem-with-recent-easyapache-update\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/devel.www.cpanel.net\/blog\/products\/problem-with-recent-easyapache-update\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/devel.www.cpanel.net\/blog\/products\/problem-with-recent-easyapache-update\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/devel.www.cpanel.net\/"},{"@type":"ListItem","position":2,"name":"Problem with Recent EasyApache Update"}]},{"@type":"WebSite","@id":"https:\/\/devel.www.cpanel.net\/#website","url":"https:\/\/devel.www.cpanel.net\/","name":"cPanel","description":"Hosting Platform of Choices","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/devel.www.cpanel.net\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/devel.www.cpanel.net\/#\/schema\/person\/8cf97408aad4fb70cf55d11a1d4f57f8","name":"cPanel Community","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/devel.www.cpanel.net\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/e1949945083b5526bb95711bd3d616b3?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/e1949945083b5526bb95711bd3d616b3?s=96&d=mm&r=g","caption":"cPanel Community"},"description":"The web hosting industry's most reliable management solution since 1997. With our first-class support and rich feature set, it's easy to see why our customers and partners make cPanel & WHM their hosting platform of choice. For more information, visit cPanel.net.","sameAs":["https:\/\/cpanel.net"],"url":"https:\/\/devel.www.cpanel.net\/blog\/author\/cpadmin\/"}]}},"_links":{"self":[{"href":"https:\/\/devel.www.cpanel.net\/wp-json\/wp\/v2\/posts\/48725"}],"collection":[{"href":"https:\/\/devel.www.cpanel.net\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/devel.www.cpanel.net\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/devel.www.cpanel.net\/wp-json\/wp\/v2\/users\/77"}],"replies":[{"embeddable":true,"href":"https:\/\/devel.www.cpanel.net\/wp-json\/wp\/v2\/comments?post=48725"}],"version-history":[{"count":0,"href":"https:\/\/devel.www.cpanel.net\/wp-json\/wp\/v2\/posts\/48725\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/devel.www.cpanel.net\/wp-json\/wp\/v2\/media\/64857"}],"wp:attachment":[{"href":"https:\/\/devel.www.cpanel.net\/wp-json\/wp\/v2\/media?parent=48725"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/devel.www.cpanel.net\/wp-json\/wp\/v2\/categories?post=48725"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/devel.www.cpanel.net\/wp-json\/wp\/v2\/tags?post=48725"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}