We recently released updated versions of Privacy Policy, Pricing and Term Agreement and Technical Support Agreement. This post summarizes these changes.
Privacy Policy
Twice each year, we review our Privacy Policy. In the most recent review, we made the following changes:
- We added the WHMCS Marketplace to the cPanel privacy policy.
- We clarified ownership of certain data in the WHMCS Marketplace between cPanel and WHMCS Limited.
- We made minor updates as required by the U.S. Department of Commerce to support participation in the US / EU / Swiss Data Privacy Framework as well as the US / UK Data Bridge.
- We clarified our use of third-party surveying services: Survey Monkey / Alchemer, Retently and Typeform. We also added information about Retently’s cookie to Schedule 3.
- We corrected typographic errors.
Changes to our Privacy Policy are effective as set out in the Privacy Policy.
Pricing and Term Agreement
- cPanel has introduced an Extended Lifecycle Support service for its customers. The Pricing and Term Agreement was amended to support this introduction. The following changes were made:
- The description of the items that are covered by the Pricing and Term Agreement was broadened to use the term “Products” rather than “Software.”
- Terms necessary to support the provision of products and services, in addition to software, were modified throughout the document. For example the term “license” is not used when referring to ELS Support.
- ELS Support was added as a product. Customers were provided with a method of rejecting ELS Support, and the fact that ELS Support may be provided by a third party was noted.
- Changes were made to support the modification of cPanel’s corporate name.
- Paragraphs in the Pricing and Term Agreement that that duplicated those in other agreements were removed.
These changes are effective thirty days from the date of our email announcing them.
Technical Support Agreement
- cPanel has introduced an Extended Lifecycle Support service for its customers. The Technical Support Agreement was amended to support this introduction. The following changes were made:
- “Extended Support” or “ELS Support” were defined.
- The terms of automatic enrollment in ELS Support were set out in paragraph 2.12.
- Changes were made to support the modification of cPanel’s corporate name.
