We reached out to our incredible community with a quick survey to gather feedback on the features we delivered in 2024, as well as plans for 2025. This was our first of what will now become an annual survey.
With 156 responses, we’ve compiled a comprehensive overview of the survey results to share in this blog post. At the end we’ll be including our 2025 roadmap as well. We hope you’ll opt to participate in this survey next year so we can learn and grow the exact features you most utilize, prefer, and want to see. Let’s dive in!
Survey Audience
Let’s first look at who exactly participated in our inaugural survey:
And what was the overall satisfaction?
Features
One of the most important pieces of feedback on this survey was related to features delivered in 2024:
And additionally, here are the top 10 most requested features:
- Built-in load balancing, replication, high availability (30.8%)
- Improved Webmail experience (25%)
- Third-party SMTP support (Google, Mailgun, etc.)
- Standalone Nginx support as an Apache alternative
- Offload mail services from cPanel server
- Account-level CDN integration
- Enhanced Two-Factor Authentication for WHM
- Restore from remote backups
- Extended security patches for older PHP versions
- One-click staging sites
In the course of 2025, we plan to deliver at least half of the requested features.
Feedback
And finally, below are the top 5 categories received in the feedback comments, which we will use to ensure future releases are meeting or exceeding expectations:
We received a lot of valuable feedback from this survey and are very much taking the results to heart, which include:
“Focus on fixing administrative headaches that WHM/admins deal with when hosting hundreds of sites”
“It’s expensive but we still love cPanel; its the best!”
“I’m happy the way it is. It’s easy to use and learn. Great documents of all needs, i.e. installing, what to do for certain Operating Systems.”
“Enhance the user interface for modern simplicity and modern design”
“Change the cPanel university certifications from 1 year to 5 year. Your software doesn’t change enough to justify yearly exams. Honestly, it should be lifetime certification.”
We encourage you to keep an eye out for next year’s survey and please participate so that your voice can be heard.
2025 Roadmap
Please take a moment to visit the link below and explore our 2025 planned roadmap. Your feedback directly influences the work we do to provide you with the best hosting solution and features possible.
https://features.cpanel.net/tabs/11-planned-roadmap
Thank you so much for your continued trust in our product. We remain future forward in our work with the inherent understanding that your success is our success.
